Managed IT & Helpdesk Services

Servers

Desktops

Desktop Packages

  Total Desktop Care   Help Desk  
Included Features Desktop Business Hours After Hours 24 x 7
Hardware & Software audits X X X X
Performance & Preventive Maintenance Reports X X X X
LogMeIn Pro  256bit encrypted Remote Control X X X X
Microsoft, Apple and 3rd Party Patching X X X X
Self-help center X X X X
Web-based portal for Administrator X X X X
Antivirus management X X X X
Webroot Antivirus X X X X
Malwarebytes Anti-Malware Pro Software X X X X
Help Desk Coverage 8am-6pm 5pm-9am 24 x 7
Windows, Mac & Mobile Support X X X
Virus & Malware Removal X X X
Software installation & Office 365 Support X X X
Pricing $39.00 $65.00 $55 $75

Server Packages

Package                                       Essentials Preferred Elite
Anti Virus (Webroot) X X X
Remote Access (LogMeIn Pro) X X X
Patching 0 hours/month 1 hours/month 2 hours/month
24/7 Monitoring X X X
Patching X X X
On-site Visits 0 Visit Year 1 Visit year 1 Visit Year
Troubleshooting 0 hours/month 1/2 hours/month 1 hours/month
Emergency Services Response within 3 hours (9/5) 2 hours (8am – 6pm) 1 hour (24/7)
Discounted Hourly Rate $195.00/hr. $175.00/hr. $155.00/hr.
Pricing $125.00 $225.00 $279.00